Question 1

How far in advance should we book?

Accepted Answer

We recommend booking 3-7 days ahead for popular tours (especially Chichen Itza and snorkeling). That said, we often have same-day and next-day availability. Reach out and we'll make it work!

Question 2

What's included in the tour price?

Accepted Answer

Everything we list! Transportation, bilingual guide, entrance fees (when specified), equipment, and refreshments. If there's an additional cost (like park tickets you buy separately), we tell you upfront. No surprises.

Question 3

Are the tours suitable for kids?

Accepted Answer

Absolutely! Many of our tours are family-friendly. We'll help you choose the right adventure based on your kids' ages and energy levels. We've taken countless families on unforgettable trips.

Question 4

What if we need to cancel?

Accepted Answer

We get it: plans change. Check our cancellation policy on each tour page. We're flexible and fair because we're travelers too.

Question 5

Do you really have the best prices?

Accepted Answer

Yes! We're local, so we don't have the overhead of big companies. We price fairly and never inflate costs. If you find a comparable tour cheaper elsewhere (same quality, inclusions, and service), let us know.

Question 6

Is it safe?

Accepted Answer

Completely, all our guides are certified, our vehicles are insured and maintained, and we have a perfect safety record. We treat every guest like family, because in our culture, that means everything.

Question 7

What should we bring?

Accepted Answer

We'll send you a detailed packing list when you book! Generally: swimsuit, towel, sunscreen (reef-safe for ocean tours), comfortable shoes, camera, and a sense of adventure.

Question 8

How quickly will you respond?

Accepted Answer

Usually within 1-2 hours during business hours. Even on weekends! If you message us at midnight, we'll reply first thing in the morning.

Question 9

What if I'm messaging from a different time zone?

Accepted Answer

No worries! Just let us know where you're calling/messaging from and we'll work around your schedule. We're flexible.

Question 10

Can I book directly through WhatsApp?

Accepted Answer

Absolutely! Many of our clients prefer it. We'll send you all the details, answer questions, and process your booking right in the chat.

Question 11

Do you speak English?

Accepted Answer

Fluently! Our entire team is bilingual. We also have team members who speak French, Italian and German if needed.

Question 12

What if I need to reach you urgently (like my flight is landing in 2 hours)?

Accepted Answer

Call or WhatsApp immediately. We monitor both 24/7 for urgent situations. For true emergencies, call... don't email.

Question 13

Can I visit your office in person?

Accepted Answer

We operate mostly in the field (at cenotes, beaches, and ruins!), but we can absolutely arrange to meet you at your hotel lobby or a convenient location to discuss your plans in person.

Question 14

Why don't you show exact prices?

Accepted Answer

Because we want to give you the fairest rate! A solo traveler to Playa del Carmen pays differently than a group of 8 going to Tulum. Tell us your details and we'll give you an exact quote, no games, no surprises.

Question 15

Is $40USD per person the actual price or a teaser?

Accepted Answer

It's real! That's our actual starting rate for shorter distances. Prices adjust based on distance and group size, but we're always transparent about the final cost before you book.

Question 16

Do larger groups pay less per person?

Accepted Answer

Yes! The more people traveling together, the better the per-person rate. Groups of 5+ get especially good deals.

Question 17

What if I only want to book one-way right now?

Accepted Answer

No problem! You can book just arrival or departure. But if you book both together, you automatically save 10%. You can always add the return trip later (subject to availability).

Question 18

Are there ANY additional fees?

Accepted Answer

Nope. The quote we give you includes tolls, meet & greet, flight tracking, and water. What you see is what you pay.

Questions?
We've got answers.

Let's plan your adventure!

Questions? We've got answers.

Let's plan your adventure!

Questions?
We've got answers.